Privacy Policy for Prime Auto Glass, LLC
Prime Auto Glass, LLC, operating from 4017 Swan Goose Court, Okahumpka, FL 34762, is committed to protecting your privacy. This policy outlines how we collect, use, disclose, and protect information gathered through our online platform and during the provision of our automotive glass repair and replacement services. We provide services including windshield substitution, side/rear window repair, chip sealing, and insurance claim facilitation for passenger vehicles, light trucks, and fleet vehicles in central Florida. Our core functions include mobile on-site service, direct insurance billing, and lifetime warranty offerings for workmanship.
1. Information We Collect
We collect various types of information to provide and improve our services to you.
- Personal Identification Information: This includes your name, address, email address, phone number, and vehicle identification number (VIN) when you contact us for a quote, schedule a service, or interact with our online platform.
- Vehicle Information: Details about your vehicle, such as make, model, year, and type of glass damage, are collected to provide accurate service.
- Insurance Information: If you opt for insurance billing, we will collect your insurance company name, policy number, and claim details to facilitate the billing process.
- Transaction Data: Information related to the services you purchase from us, including payment details (though we do not store full credit card numbers), service dates, and warranty information.
- Website Usage Data: Information about how you interact with our online platform, such as IP addresses, browser type, referring/exit pages, and clickstream data. This helps us improve our site's functionality and user experience.
2. How We Use Your Information
The information we collect is used for various purposes to provide our specialized auto glass services:
- Service Delivery: To schedule and perform mobile windshield replacement, auto glass repair, chip sealing, and other related services at your specified location.
- Customer Communication: To communicate with you regarding your service appointments, provide quotes, send service confirmations, and respond to your inquiries.
- Insurance Billing: To facilitate direct billing to your insurance provider for eligible services, acting as your authorized representative in coordinating with them.
- Warranty and Support: To administer our lifetime warranty on workmanship and provide ongoing customer support.
- Internal Operations: For internal record keeping, service improvement, and to analyze trends for business development, such as understanding demand for mobile windshield replacement in Okahumpka or fleet glass services in central FL.
- Legal and Safety Compliance: To comply with legal obligations, enforce our terms and conditions, and ensure the safety of our customers and employees.
3. Sharing Your Information
We do not sell your personal data. Your information may be shared in limited circumstances:
- Service Providers: We may share data with trusted third-party service providers who assist us in operating our business and delivering services, such as payment processors, scheduling software providers, or IT support. These providers are obligated to protect your information and use it only for the purposes for which it was disclosed.
- Insurance Companies: When you elect to use your insurance for billing, we will share necessary information with your insurance company to process your claim.
- Legal Requirements: We may disclose your information if required by law or in response to valid requests by public authorities (e.g., a court order or government agency).
- Business Transfers: In the event of a merger, acquisition, or asset sale, your personal data may be transferred as part of the transaction. We will notify you before your personal data is transferred and becomes subject to a different privacy policy.
4. Data Security
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. This includes using secure servers, encryption for data transmission where appropriate, and access controls for our internal systems. We regularly review our security practices to ensure they remain effective.
5. Your Data Protection Rights (GDPR and similar laws)
Depending on your location, you may have the following data protection rights:
- The Right to Access: You have the right to request copies of your personal data.
- The Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- The Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
- The Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- The Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
- The Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
To exercise any of these rights, please contact us. We will respond to your request within one month.
6. Third-Party Links
Our online platform may contain links to other websites not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We strongly advise you to review the Privacy Policy of every site you visit.
7. Children's Privacy
Our services are not intended for individuals under the age of 16. We do not knowingly collect personally identifiable information from children under 16. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from a child without verification of parental consent, we take steps to remove that information from our servers.
8. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
9. Contact Us
If you have any questions about this Privacy Policy, your personal data, or our practices, please contact us:
- Prime Auto Glass, LLC
- 4017 Swan Goose Court
- Okahumpka, FL 34762