Terms and Conditions of Service
Welcome to Prime Auto Glass, LLC. These Terms and Conditions govern your use of our automotive glass repair and replacement services, whether through our mobile on-site service, our online platform, or any other interaction with Prime Auto Glass, LLC.
1. Acceptance of Terms
By engaging Prime Auto Glass, LLC for services, scheduling an appointment, or using our online platform, you agree to be bound by these Terms and Conditions and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using or accessing our services.
2. Services Provided
Prime Auto Glass, LLC provides automotive glass repair and replacement services for passenger vehicles, light trucks, and fleet vehicles, including but not limited to:
- Windshield substitution and replacement
- Side and rear window repair and replacement
- Chip repair and sealing for windshields
- Facilitation of insurance claims
- Mobile on-site service at your convenience
All services are performed with an emphasis on customer safety and quality workmanship.
3. Service Area
Our mobile on-site services are primarily available throughout central Florida. Please contact us to confirm service availability in your specific location.
4. Pricing and Payment
Service pricing will be provided upon assessment of the damage and specific vehicle requirements. Payment is due upon completion of services unless prior arrangements, such as direct insurance billing, have been made. We accept various forms of payment, which will be communicated at the time of service agreement. For services facilitated through insurance claims, you are responsible for any applicable deductibles or charges not covered by your insurance policy.
5. Insurance Claim Facilitation
Prime Auto Glass, LLC assists customers with the insurance claim process. While we strive to make this process seamless, it is ultimately your responsibility to understand your insurance policy coverage, deductibles, and any limitations. We will work directly with your insurance provider to the best of our ability with your authorization.
6. Lifetime Warranty
Prime Auto Glass, LLC stands behind the quality of our workmanship with a lifetime warranty. This warranty covers issues directly related to the installation of new automotive glass, such as leaks or molding issues, for as long as you own the vehicle. This warranty does not cover new damage caused by impact, theft, accident, or inherent defects in the glass itself (which would typically be covered by the glass manufacturer's warranty, if applicable).
7. Customer Responsibilities
You are responsible for providing accurate information regarding your vehicle and the nature of the damage. For mobile services, you must provide a safe and accessible location for our technicians to perform the work. Please ensure your vehicle is clear of personal belongings that might impede access to the glass being repaired or replaced.
8. Limitation of Liability
Prime Auto Glass, LLC is not liable for any pre-existing damage to your vehicle that is discovered during the service process, or for any damage that may occur due to pre-existing conditions (e.g., rust around the window frame that compromises adhesion). While we take utmost care, some minor damage to trim pieces or paint can occur during removal or installation, particularly on older vehicles. We will make reasonable efforts to mitigate such occurrences and inform you of potential risks beforehand. Our liability is limited to the cost of the services rendered.
9. Changes to Terms
Prime Auto Glass, LLC reserves the right to revise these Terms and Conditions at any time without prior notice. By continuing to use our services after any revisions become effective, you agree to be bound by the updated terms.
10. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of law principles.
11. Contact Information
For any questions regarding these Terms and Conditions or our services, please contact us at:
Prime Auto Glass, LLC
4017 Swan Goose Court
Okahumpka, FL 34762